angie becerra
family mediation and crisis coaching
BUSINESS solutions
Psychology
of Service
Small business owners
You now have another opportunity to compete with the big box businesses.
Big chains have processes and Customer Service related programs already built into their businesses- they have multiple tier management and human resource personnel to handle employee moral and personal issues.
As a small business owner, you don't always have the resources or the time to dedicate to managing your staff. You have a business to run, you have ideas to nurture and your schedule is too unpredictable to have consistent staff meetings that insure everyone is on the same page.
HIRE AN EXPERIENCED PROFESSIONAL
As a former executive in the manufacturing/retail gift industry and experienced life coach, I bring you and your business
the PSYCHOLOGY OF SERVICE
A real life approach to handling customer service, streamlining processes and managing the professionalism of your staff.
No matter what your in business to sell, everyone is selling a service in today's market. Missing a call, not responding or responding incorrectly can cost you a customer.
Employees who bring outside issues to the workplace will effect the way they deal with your customers.
Let me teach them how to think like owners
Bring in an experienced professional who can
teach strong
communication skills,
listening techniques and
the importance of maintaining
a professional image.
Sales seminars, business consultants or middle management staff can cost time and additional salaries.
Consult with me to discuss the goals and future plans for your business.
What is working for your staff now and what isn't?
As an owner, what feelings do you want to convey to your staff and how do your envision your ideal working environment.
What are the biggest challenges in working with your current staff?
What are the biggest challenges facing your business and how can you get your staff on board to contribute to bottom line sales.
Once a plan is discussed I will involve the staff in a series of meetings with & without you, the owner. Dynamics change when the boss is present. Having a meeting solely with the staff allows for honest and diverse feedback. This also gives the staff an opportunity to discuss issues among themselves with mediation and resolution.
Hiring a customer care specialist can alleviate much of the managing process so you can spend time on what your great at...marketing and growing your business.